You can obtain an e-vignette certificate at any time by contacting our https://evignetteswitzerland.ch/contact-us page. Please include your email address that you used when purchasing, your order number if you remember, and the time of your purchase.
You'll be issued a PDF certificate alongside each e-vignette purchase, confirming its registration. Printing out this document isn't necessary, nor is carrying it while driving.
No, you must always purchase the e-vignette in advance before beginning your journey. If you've forgotten to buy one, it cannot be obtained retrospectively.
You need to purchase the e-vignette before using motorways and roads requiring it. The e-vignette cannot be acquired at every border crossing or road junction. Therefore, it's recommended to register your vignette directly on E-Vignette Switzerland before embarking on your journey.
No, the e-vignette is entirely digital. There's no need to attach a sticker to the windshield anymore.
Upon successful completion of your order and payment for your e-vignette, issuance typically occurs within 10 minutes. However, in rare instances, registration might require additional time. During this interim, toll motorways and main roads should not be utilized. You will receive an email notification once your vignette has been issued. It's only after receiving this notification that you are permitted to utilize toll motorways and roads.
No, it's a digital vignette. You'll receive a certificate for your vignette via email as a PDF document. There won't be a physical vignette sent by mail.
You can pay with any of the standard online payment methods, including PayPal, card and online banking. You choose your preferred payment method during the order process.
There is no choice in the duration of the vignette. You can only purchase an annual vignette for Switzerland, which is valid for 14 months, starting from December 1 and ending on January 31 of the following year.
First, check if our email has gone to your spam folder. If you cannot find your order confirmation within an hour and a half, please contact us on the https://evignetteswitzerland.ch/contact-us page.
Data protection is a particularly high priority for E-Vignette Switzerland. We take numerous security measures to protect your data from access by unauthorised persons.
According to current regulations, e-vignettes are not eligible for the reverse charge procedure and must be taxed in the country where the vignette is valid. Consequently, we're unable to provide a reverse charge invoice.
Please begin by reviewing the certificate we provided for the e-vignette. It contains details such as the validity period, registered number plate, and vehicle category. Ensure there are no typing errors in your order and verify that all information on the certificate is accurate.Following that, reach out to the entity responsible for issuing the toll fine. E-Vignette Switzerland does not issue penalty notices nor have control over them. You'll need to address the issue directly with the toll fine issuer. E-Vignette Switzerland holds no sway over decisions regarding toll penalties.